{"id":9094,"date":"2019-02-18T14:14:29","date_gmt":"2019-02-18T19:14:29","guid":{"rendered":"https:\/\/blogs.nejm.org\/hiv-id-observations\/?p=9094"},"modified":"2019-02-20T15:14:36","modified_gmt":"2019-02-20T20:14:36","slug":"yes-many-people-are-pleasant-or-delightful-even-lovely-but-should-that-be-in-the-medical-note","status":"publish","type":"post","link":"https:\/\/blogs.nejm.org\/hiv-id-observations\/index.php\/yes-many-people-are-pleasant-or-delightful-even-lovely-but-should-that-be-in-the-medical-note\/2019\/02\/18\/","title":{"rendered":"Yes, Many People Are &#8220;Pleasant&#8221; or &#8220;Delightful,&#8221; Even &#8220;Lovely&#8221; &#8212; But Should That Be in the Medical Note?"},"content":{"rendered":"<div id=\"attachment_9097\" style=\"width: 270px\" class=\"wp-caption alignright\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-9097\" class=\" wp-image-9097\" src=\"https:\/\/blogs.nejm.org\/hiv-id-observations\/wp-content\/uploads\/sites\/2\/2019\/02\/20921540_blog.jpg\" alt=\"\" width=\"260\" height=\"173\" srcset=\"https:\/\/blogs.nejm.org\/hiv-id-observations\/wp-content\/uploads\/sites\/2\/2019\/02\/20921540_blog.jpg 450w, https:\/\/blogs.nejm.org\/hiv-id-observations\/wp-content\/uploads\/sites\/2\/2019\/02\/20921540_blog-300x200.jpg 300w\" sizes=\"auto, (max-width: 260px) 100vw, 260px\" \/><p id=\"caption-attachment-9097\" class=\"wp-caption-text\">Isn&#8217;t she &#8220;lovely&#8221;? Could be, but keep it out of the note!<\/p><\/div>\n<p>When writing medical notes, some clinicians include an appreciation of their patient&#8217;s personality and disposition in their opening line (the &#8220;Chief Complaint&#8221;), or when they&#8217;re wrapping up (in the &#8220;Assessment and Plan&#8221;), or in both locations.<\/p>\n<p>You know &#8212; it goes like this:<\/p>\n<p style=\"padding-left: 30px\">&#8220;CC:\u00a0 Ms. Smith is a very <strong>pleasant<\/strong>\u00a062-year-old woman admitted with &#8230;&#8221;<\/p>\n<p>or:<\/p>\n<p style=\"padding-left: 30px\">&#8220;A\/P:\u00a0 To summarize, Mr. Jones is a\u00a0<strong>delightful<\/strong>\u00a089-year-old man presenting with &#8230;&#8221;<\/p>\n<p>or:<\/p>\n<p style=\"padding-left: 30px\">&#8220;CC:\u00a0 This <strong>lovely<\/strong> 74-year-old retired school teacher was in her usual state of health until &#8230;&#8221;<\/p>\n<p>Yikes, not a fan of this practice.<\/p>\n<p>Am I just being\u00a0curmudgeonly and negative? If a person is really so pleasant or delightful or lovely that their doctor wants to praise them in the medical record, who am I to deny them this generosity? Or deprive their patients of this honor?<\/p>\n<p>But I&#8217;d argue that the medical note isn&#8217;t the place for us to pass judgment on our patient&#8217;s likability. What does this imply about those we <em>don&#8217;t<\/em> call pleasant?<\/p>\n<p>And in an era where increasingly patients have access to their medical notes &#8212; a move I strongly support, by the way &#8212; how do they feel if in some notes they&#8217;re described as &#8220;delightful,&#8221; and others they are not? What if they&#8217;re having a bad day, reducing their loveliness? What if they don&#8217;t feel well enough this time to be their usual &#8220;pleasant&#8221; selves?<\/p>\n<p>Furthermore, I&#8217;ve observed certain patterns proving we&#8217;re not all equally eligible to make the grade. First,\u00a0women earn way more &#8220;praise&#8221; (ahem) than men:<\/p>\n<ul>\n<li>&#8220;Pleasant&#8221;:\u00a0 60% women<\/li>\n<li>&#8220;Delightful&#8221;:\u00a0 75% women<\/li>\n<li>&#8220;Lovely&#8221;:\u00a0 90% women<\/li>\n<\/ul>\n<p><em>(Data from a highly scientific review of several thousand medical charts. Really.)<\/em><\/p>\n<p>Not only that, age discrimination here works in the opposite direction &#8212; <em>older is better<\/em>.<\/p>\n<p>In fact, every decade beyond age 60 yields a greater likelihood of earning one of these adjectives. Using a sophisticated multivariable analysis controlling for amiability and sex, my crack research team found a highly significant (<em>p<\/em>&lt;0.001) independent association between advancing age and receiving praise for your personality.<\/p>\n<p>In other words, a kind 90-year-old retired accountant named Mabel is vastly more likely to be cited as &#8220;lovely&#8221; than a cheerful 25-year-old finance manager named Jacob, even when both had similar scores for friendliness. Is that fair?<\/p>\n<p>But &#8212; if you think about it for a moment, doesn&#8217;t this &#8220;lovely&#8221; imply something demeaning and patronizing about the label? Of course it does.<\/p>\n<p>Let the record show that certain clinicians of every level of experience do this. Ruminating over this note-writing style, I checked in with a longtime colleague and friend to get her assessment; she&#8217;s an &#8220;experienced physician of mature years&#8221; (that was her preferred identification).<\/p>\n<p>In a twist, she wrote back the following:<\/p>\n<blockquote><p>Hi. Generally I agree with you.<br \/>\n&#8230; beat<br \/>\n&#8230; beat<br \/>\n&#8230;<br \/>\ner, except for this. \u00a0Whenever I meet a new patient, and really like them, I reliably call them pleasant in the physical exam.\u00a0 (Note: \u00a0I never ever called anyone delightful or lovely. That seems patronizing.) But pleasant, that&#8217;s my code to myself for I like this person and I really want to do well by them.<br \/>\nI maintain that Pleasant is a legitimate part of the objective evaluation: \u00a0it means someone is actually able to relate politely to a stranger without getting all tangled up in whatever their stuff is. So, that&#8217;s where I put it, in the physical exam, right there along with the vitals. Note that I have also on occasion used other evaluations of general humanness, such as: \u00a0&#8220;disheveled and hostile,&#8221; &#8220;malodorous,&#8221; &#8220;weeping profusely,&#8221; and &#8220;silently scratching.&#8221; \u00a0All germane, if you ask me.<\/p><\/blockquote>\n<p>I&#8217;ll give her credit for putting the &#8220;pleasant&#8221; description in the physical exam &#8212; this is where we put our observations, after all &#8212; and leaving out the &#8220;delightful&#8221; and &#8220;lovely&#8221; labels.<\/p>\n<p>But she&#8217;s the exception to the rule &#8212; as noted above, most clinicians who use <em>all<\/em>\u00a0of these terms (including &#8220;pleasant&#8221;) start right at the top of their note, or when they&#8217;re finishing up.<\/p>\n<p>So while no doubt there are some people who are more likable than others &#8212; and that <a href=\"https:\/\/blogs.nejm.org\/hiv-id-observations\/index.php\/a-thank-you-to-nice-patients\/2011\/07\/12\/\" target=\"_blank\" rel=\"noopener\">this may influence what it&#8217;s like to care for them<\/a> &#8212; I&#8217;d prefer we keep these subjective views to ourselves.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When writing medical notes, some clinicians include an appreciation of their patient&#8217;s personality and disposition in their opening line (the &#8220;Chief Complaint&#8221;), or when they&#8217;re wrapping up (in the &#8220;Assessment and Plan&#8221;), or in both locations. You know &#8212; it goes like this: &#8220;CC:\u00a0 Ms. Smith is a very pleasant\u00a062-year-old woman admitted with &#8230;&#8221; or: [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,8],"tags":[],"class_list":["post-9094","post","type-post","status-publish","format-standard","hentry","category-health-care","category-patient-care"],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/blogs.nejm.org\/hiv-id-observations\/index.php\/wp-json\/wp\/v2\/posts\/9094","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.nejm.org\/hiv-id-observations\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.nejm.org\/hiv-id-observations\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.nejm.org\/hiv-id-observations\/index.php\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.nejm.org\/hiv-id-observations\/index.php\/wp-json\/wp\/v2\/comments?post=9094"}],"version-history":[{"count":0,"href":"https:\/\/blogs.nejm.org\/hiv-id-observations\/index.php\/wp-json\/wp\/v2\/posts\/9094\/revisions"}],"wp:attachment":[{"href":"https:\/\/blogs.nejm.org\/hiv-id-observations\/index.php\/wp-json\/wp\/v2\/media?parent=9094"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.nejm.org\/hiv-id-observations\/index.php\/wp-json\/wp\/v2\/categories?post=9094"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.nejm.org\/hiv-id-observations\/index.php\/wp-json\/wp\/v2\/tags?post=9094"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}